Appointment and Cancellation Policy


Our goal is to provide quality medical care in a timely manner with our clinical resources. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of orthotic or prosthetic care.

We require that you schedule appointments for all clinical needs. If you are not certain if an appointment is required please contact the office and our office staff will direct you on how to best handle your request. We may not be able to handle patient’s needs that arrive at our clinic without an appointment.

Cancellation of an Appointment

In order to be respectful of the medical needs of our patients please be courteous and call our office promptly if you are unable to attend an appointment. This time could be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m. one (1) working day in advance. Appointments can be in high demand, and your early cancellation will give another person the possibility to have access to your clinician.

How to Cancel Your Appointment

To cancel appointments please call 780-452-5771 ext. 0 or 1-800-387-5053 ext. 0. If you do not reach the receptionist you may leave a detailed message on the voice mail.

Late Cancellations

Late cancellations will be considered as a “no show”.

No Show Policy

A “no show” is someone who misses an appointment without canceling it by 10 a.m. one (1) working day in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner and delay your treatment.

A failure to be present at the time of a scheduled appointment will be recorded in the patients’ chart as a “no show”. An administrative fee of $23.00 for the first “no show” and $46.00 for subsequent “no shows” will be billed to your patient file or sent to the patient’s home. The patient will be sent a letter alerting them to the fact that they have failed to show up for an appointment and did not cancel the appointment by 10 a.m. one (1) working day in advance. A copy of the letter will be placed in the patient file. Three “no shows” will result in the temporary suspension of services. In order to reinstate services the patient will be required to discuss matters with management to evaluate the situation.

*Please note that if there is a valid extenuating circumstance, please let our staff know and the cancellation fee may not take effect.*

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